I. Functional issues

• Order synchronization issue

While using ERP, you may find that orders are not being synchronized. This problem usually occurs due to an expired ERP authorization or a canceled store authorization. The solution to this problem is to re-authorize the ERP and ensure that your ERP version is compatible with the online store platform.

• Inventory management issues

Sometimes, the inventory quantities displayed by the ERP do not match the actual inventory quantities. This is because ERP will only update the data every so often. Generally, you can reset the frequency of inventory update in ERP or update the inventory manually.

• Data export problem

You may find that ERP is unable to export reports properly. This may be caused by some fields being set incorrectly. You need to check the field settings and make sure that each field is necessary and correct. If this still doesn’t solve the problem, then you may need to contact us.

II. Performance Problems

• ERP runs slowly

If you find that the ERP is running slow, this may be due to network issues, hardware issues or problems with the ERP itself. First, you need to check whether the network connection and hardware devices are normal. If the network and hardware devices are fine, then you may need to contact us.

• ERP crashes frequently

If the ERP crashes frequently, this may be due to insufficient memory in the ERP or other system issues. You can try upgrading the ERP or increasing the memory. If the problem persists, then you may need to contact us.

III. Device Problems

• ERP cannot run on some devices

This may be due to the fact that the operating system of these devices is not compatible with ERP. First, you need to make sure that your device meets the system requirements for ERP. If the device meets the requirements, then you may need to contact us.

• Certain functions are not available on some devices

This may be due to hardware limitations or operating system limitations of the device. You can try using these features on other devices or upgrade your device. If the problem persists, then you may need to contact us.

IV. Interface Problems

• ERP cannot connect to other systems

This may be due to network problems or system setup issues. First, you need to make sure that the network connection is working and then check the system settings. If the problem persists, then you may need to contact us.

• The ERP interface returns an error message

This could be due to a misconfiguration of the interface or some other issue. You need to check the interface configuration and make sure that all the information is correct. If the problem persists, then you may need to contact us.

V. License and authorization issues

• ERP license expired

If your ERP license has expired, then you need to repurchase the license. If you have already purchased a license, then you need to verify that the license has been properly applied to the ERP.

• ERP functionality is locked

This could be due to license issues or account settings. You need to check the license and account settings. If the problem persists, then you may need to contact us.

Overall, when faced with a technical issue with ERP, analyze the cause of the problem and then take appropriate action to resolve it. If the problem still exists, then you can contact us who have professional knowledge and rich experience to help you solve the problem.